Tag: Travel

Customer feedback is not always what it seems

I was going to write more about the waiting game, where it is the peak hour for shoppers and there’s only two cash registers open, or the bank tellers at lunchtime …

On and on.  Nothing will change except for some of us, an increase in grey hair.

Time to move on, and get off my soapbox.

Perhaps we could delve into the online world of customer complaints.

It’s an interesting place,  when I want to buy something, or see something that is too good to be true, I hit the computer, dial-up google, and go into investigative mode.

But, here’s the thing,

The only people who go online, by and large, are there to complain. Yes, there are a few positives, like out of five stars, then the numbers show up for four stars, three stars, etc.

You get the impression that the owner of the product or service had written several 5-star good reports to counterbalance the negativity, which sometimes all belabor the same point.

For a long time, when I saw the bad reports and very few good reports I thought the product was no good, but recently, when talking to someone whose product was for sale, and had a few bad reviews, they said if a customer is satisfied, why did they need to file a report.  People had expressed their good opinion but had not added a review.

That might well be the case.

As an example, I looked at several river cruises in Europe, and the operators.  I then went online to check the customer ratings because these river cruises are very expensive, so you need to know you’re getting value for money.

Nearly all of the reviews were bad, but lacked any credible numbers.  I’m sure more than 46 people have been on those river cruises, considering how popular they are.

But, those that were on the site were critical of the food, the hygiene of the staff, the inability to get more than 1 ‘free’ drink with lunch or dinner, and substitute boats that were terrible.

Against this, however. is the word of mouth reports we have had from many people and is they are excellent.  So the theory of satisfied customers not bothering to add a review holds up.

Food and wine were the heart of this cruise, as well as cabin comfort, and the last thing you need is to be sick for the duration of the cruise.

I have to say, after going on the internet, I was put off.

Perhaps I might revise my policy of looking for information on the internet.  It seems that it sometimes can be quite misleading.

Searching for locations: The Castello di Brolio, Gaiole in Chianti, Tuscany, Italy

The castle is located in the southern Chianti Classico countryside and has been there for over ten centuries, and owned by the Ricasoli family since 1141.

Like any good castle, it has strong defences, and I was looking for a moat and drawbridge, but it looks like the moat has become a lawn.

The very high walls in places no doubt were built to keep the enemy out

The castle has been destroyed and rebuilt many times over the last 900 years.  It was part of the Florentine defences, and withstood, and succumbed to many battles with Siena, which is only 20 km away.  More recently, it still bears the scars of artillery fire and bombing in WW2.

The room at the top of this tower would have an excellent view of the countryside.

Here you can see the old and the new, the red brick part of the rebuilding in the 1800’s in the style of an English Manor

We did not get to see where that archway led.

Nor what was behind door number one at the top of these stairs.  Rest assured, many, many years ago someone wearing armour would have made the climb.   It would not pass current occupational health and safety these days with a number of stairs before a landing.

Cappella di San Jacopo.  Its foundations were laid in 1348.

Renovated in 1867-1869, it has a gabled façade preceded by a double stone staircase.  The interior, with a crypt where the members of the Ricasoli family are buried, has a nave divided into three spans with cross vaults.

The 1,200 hectares of the property include 240 hectares of vineyards and 26 of olive groves, in the commune of Gaiole.

Searching for locations: San Gimignano, Italy

We have visited this town on a hill, famous for its fourteen towers, twice.  The first time we stayed in a hotel overlooking the main piazza, and the second time, for a day visit, and return to a little restaurant tucked away off the main piazza for its home cooking.

No cars are allowed inside the town and parking is provided outside the town walls.  You can drive up to the hotel to deliver your baggage, but the car must return to the carpark overnight.

This is one of the fourteen towers

I didn’t attempt to climb to the tower, which you can do in some of them, just getting up the church steps was enough for me.  Inside the building was, if I remember correctly, a museum.

Looking up the piazza towards some battlements, and when you reach the top and turn left, there is a small restaurant on the right-hand side of the laneway that had the best wild boar pasta.

Another of the fourteen towers, and through the arch, down a lane to the gated fence that surrounds the town.  The fortifications are quite formidable and there are several places along the fence where you can stand and look down the hill at the oncoming enemy (if there was one).

Part of the main piazza which is quite large, and on the right, the wishing well where my wish for a cooler day was not granted.

Officially, the Piazza della Cisterna is the most beautiful square of the town, San Gimignano.  The well was built in 1273 and enlarged in 1346 by Podestà Guccio dei Malavolti.

And not to be outdone by any other the other old towns, there is an old church, one of several.  It is the Collegiate Church or the Duomo di San Gimignano, a monument of Romanesque architecture built around 1000 and enlarged over time.

Next door is the Museum of Sacred Art.

And I guess it’s rather odd to see television aerials on top of houses that are quite literally about a thousand years old.  I wonder what they did back then for entertainment?

Being Inspired – the book

Over the past year or so I have been selecting photographs I’ve taken on many travels, and put a story to them.

When I reached a milestone of 50 stories, I decided to make them into a book, and, in doing so, I have gone through each and revised them, making some longer and into short stories.

50 photographs, 50 stories.  I’ve called it, “Inspiration, Maybe”

It will be available soon.

InspirationMaybe1v1

I’ve been working on a bucket list

It’s amazing how quickly life goes by and there are a lot of things I haven’t yet done.

Does it really matter, you ask?

Perhaps not, but now seems to be an appropriate time, past the age of 60, to take stock.

We have achieved a lot in the last 15 or so years once the children had grown up and could look after themselves.

Unlike a lot of more modern couples who are doing the travelling in their 20’s and 30’s then having children, we chose to do it the other way around.

To me it seemed easier to deal with teenagers when we were in our 40’s rather than our 60’s.  With the benefit of hindsight I can truthfully say we were right.

We were older and wiser when we travelled and more aware of the dangers around us, sometimes overlooked or ignored by a youthful devil may care attitude.

But, in saying that ….

No, I don’t think I’ll be getting to see Mt Kilimanjaro, observing the wild animals in the Serengeti, climbing Mt Everest, or seeing the ancient pyramids.

Which is a sad state of affairs given the world has changed so much in recent years and has pretty much ruled out going to a lot of places, and in particular, the middle east.

Given the state of the world, it is getting more dangerous to go to such places as Africa, Russia and Egypt.  Even places like Bangkok and Athens and other parts of Greece can be relatively unsafe.  But, whilst I have no intention of going to Thailand, I still want to go to the Greek Islands, and,

Santorini is at the top of my travel bucket list.

We’ve been to London.  We’ve been to Paris and Euro Disney.  We’ve been to Rome and seen the ancient ruins.  We’ve been to Vienna, Schonbrunn palace, and, particularly for us, a visit to Swarovski crystal world, near Innsbruck, we’ve been to Salzburg, and been on the Sound of Music tour.

We’ve been to Florence and loved it, we’ve been to Venice and loved that too, and we’ve spent a few days in the heart of Tuscany, and want to go back for longer, much longer.

In fact, that’s the second item on the travel bucket list.

We’ve also been to Singapore and Hong Kong, at first out of necessity as an airline stopover, but the we went back to see the city and tourist, and non tourist attractions.

I will not forget staying at the Hong Kong Conrad hotel as a Diamond Hhonors member.  Oh, the memories.

We’ve also stayed on the French Riviera, in a time share apartment in Antibes where every morning when out back you had a view of the shimmering Mediterranean, if the sun was out.

Nice, Cannes, Monte Carlo, the billionaires yachts in Antibes harbor, Monte Carlo and ‘that’ casino, taking the same drive along the coast as Grace Kelly did in To Catch a Thief, and feeling like James Bond arriving for a new adventure, minus the half million dollar sports car.

But, now, crashing back to earth with a very hard thump ….

Travel in the future is looking difficult for both of us, not only financially but from a health aspect.  We are both not as sprightly as we used to be.

Yet given the restraints and if it is at all possible, aside from the Greek Islands and Tuscany, the next items on the list are:

Germany, visiting both Berlin, from a cold war aspect, the Brandenburg gate springs to mind, and Munich at the time of the Octoberfest.  As a beer drinker that is also high on the bucket list.

Scotland, more so since we’ve started watching Outlander, and besides being a beer drinker, I am also partial to a good Single Malt, the Whiskey trail.

Ireland, because my wife’s previous name was Murphy and at some point in the long distant past some relatives emigrated to Australia, and she would like to visit the country of her forebears.

But with the current state of the world, our health issues, and that all important requisite money, or the lack of it, perhaps it’s time to visit other parts of our own country.

Perhaps it’s time to do a culinary trip, particularly down south.  It’s practical and achievable and safe.

And it’s a big country.

Being Inspired – the book

Over the past year or so I have been selecting photographs I’ve taken on many travels, and put a story to them.

When I reached a milestone of 50 stories, I decided to make them into a book, and, in doing so, I have gone through each and revised them, making some longer and into short stories.

50 photographs, 50 stories.  I’ve called it, “Inspiration, Maybe”

It will be available soon.

InspirationMaybe1v1

On the research trail…

Or as it might more commonly be known as, spending a few hours in a historical museum. which just happens to cover some of the material you need for a school project.

I brought up the subject of living history yesterday after we all packed off to have an hour ride on a steam train and accompanying equally aged carriages.

Since these trains have been missing for nearly fifty years, there is basically two generations of people who have never had the chance to travel in such a manner in their lifetime, unless, of course, they have found a tourist train like our example, the Mary Valley Rattler.

It’s the same as the early days of finding gold in Gympie, in Queensland, Australia.  It dates back to the 1860s, and one can only imagine what it was like because most of the history is in books.  Yes, they have sketches, and sometimes photographs, but these do not generally date back to the middle of the nineteenth century.

But, visiting a living example of what it was like in ‘the old day’ can give those generations a glimpse of what it was like.

Single room schools, because unlike today when schools now cater to over 1,000 children in varying years, one school held about 20 or 30 in all grades, with a single teacher.

In fact, today, I saw a collection of readers that I remember reading when I was in grade school, a long time ago.  Even the desks and the ink wells brought back interesting memories, one of which when I was ink monitor.

But housed in a number of old-style buildings was the information on the diggings, the mines and the impact of gold in general, and, at the very end, the children got to do a little panning for gold, and found a number of small fragments of real gold.

Once they’d been shown by a panning expert that looked as if he had been transported into this time from the past.

There are similar places elsewhere in this country that preserve the past to show future generations what it was like.

After this weekend, we have more than enough information to work on the project, based around gold mining, and it’s impact on the people, the area, and the government.

And best of all, it has generated an interest in the past, reading more, and perhaps if we’re lucky, an interest in writing, which sometimes is quite difficult when it has to compete with more interesting pastimes like computer games.

It’s been an interesting day

Today we have been delving into the past in a way that makes history interesting.

Also, it’s another way to get young children to take an interest in the past, seeing that is often very difficult to part them from their ipads, smartphones and computer games.

It is part of a weekend devoted to history.

First up is a ride on an old steam train, the engine dating back to the 1950s, as is some of the carriages. Now, for someone like me who is only two years younger, it doesn’t seem that old, but to them, it’s a relic.

And for the youngest of our grandaughters who tells me that this will be her first ride in a train, any train, it’s going to be vastly different from her next ride on a train.

I don’t think it went faster than about 30, whether that’s miles an hour or kilometres, so we had time to take in the bushland, the river crossings and the smell of the coal-generated smoke.

And the biggest treat was for them to climb up into the engine cabin to see who drives it, and how it all works.

I try to tell them this is a far cry from the 300kph bullet trains in China that we recently travelled on. This ride was rattly, noisy, and we were barely able to sit still, whereas on the bullet trains you hardly knew you were moving and was so smooth and silent you didn’t know you were moving until you looked out the window.

Tomorrow we’re going to a historical township, built out of digging for gold in the area. It will be of significance to the elder granddaughter as she is working on a project on Eureka, where there was a watershed between the miners and the authorities.

History, in my opinion, cannot be taught entirely by books, there must be visual and active participation in simulated events for them to get a better understanding. That, and then writing about it in the way historical fiction often brings moments in history alive.

We are all looking forward to tomorrow!

Was it just another surveillance job – Episode 16 – Revised

As we all know, writing by the seat of your pants is almost the same as flying by the seat of your pants, a hazardous occupation.

As it happens, I like writing this way because like the reader, I don’t know what to expect next.

And equally, at times, you can write your self into a corner, much like painting, and then have to go back, make a few changes and//or repairs and then move forward.

It’s part of the writing process, only in this case, the changes occur before you’ve finished the novel if you finish.  Quite often a lot of writers get only so far, then the manuscript hits the bottom drawer, to be brought out on a distant rainy day.

Or your cat has mocked your writing ability one too many times.

Therefore, we’re winding back to Episode 16, and moving forward once again, from there.

 

O’Connor seemed to be more affluent than I because he was living in a flat located in an upmarket building.  Getting into the ground floor required a passkey, one I suspect might also be needed to get in the front door of his flat, but I’d worry about that later.

My first problem was that front door, and it was not until a tradesman exited that I took the opportunity to appear to arrive at the same time, pretending to find my card, and brushing past him as he was exiting.  He ignored me, his hands full, being in a hurry.

It took a day and a half of watching the building, waiting for an opportunity.  His flat was on the third floor and although there was an elevator, I took the stairs, hoping that I wouldn’t run into anyone.

Quickly and quietly, and thankfully without seeing another resident, I came out into the passageway, and it was about ten steps to his front door.  Number 37.  Not far away, in one direction, the end of the passage, and numbers 38, 39, and 40.  In the other, four more flats and the end of the corridor.  Windows at either end, perhaps an escape route.  I would not use the elevator if I had to leave in a hurry.

There were two elevators and one staircase.  Both elevators were stationary on the ground floor.

I knocked lightly on the door to number 37.

No answer.

I knocked a little harder on the door.  It was quite solid, and I had to wonder if the knocking sound penetrated the solid wood.

I checked the lock.  Simple to open.  We’d been given instruction by a master locksmith, and I’d brought my tools.

I waited a minute, checked to see if the elevators were still on the ground floor, then picked the lock and was inside within a minute.

Silence.

I felt along the wall for a light switch, usually by the door, and found it, and flicked it on.  The sudden light was almost blinding, but then my eyes adjusted.

Trashed, much the same as my flat.

But, with a difference.

A woman was stretched out on the floor, unmoving.  I could see, from where I was standing, she had been hit on the back of the head and could see the wound, and a trickle of blood through her hair.

Five steps to reach her, I reached down to check for a pulse.

Yes, she was alive.

I shook her gently.  She didn’t react.  I shook her a little more roughly and she stirred, then, as expected, lashed out.

I caught her hands, saying, “I just found you.  I’m not your enemy.”

Of course, considering I was a stranger in what could be her flat without permission, I was not surprised she continued to struggle until I tried being reassuring.  Then she stopped and asked, “Who are you?”

“A friend of O’Connor.  I worked with him.  Something happened to him at work and he said if that happened, I was to come here.  He didn’t say anything about you, though.”

“I live here, in the flat next door.  I heard a noise and came to investigate.  That’s all I remember.”

I helped her up into a sitting position, and, holding her head in her hands, looked around.  “Did you do this?”

“No.  Just got here.  But it’s the same at my place.  The people who did this are looking for something.  By the look of it, they didn’t find it here either.”

“I’ll get a damp cloth for your head.  It doesn’t look serious but there might be a slight concussion that might need attention.”

She felt the back of her head, and, when she touched the wound, gasped, “It hurts though.”

I stood and went over to the kitchenette.  O’Connor was not much of a cook, the benches looked new, and there was nothing out.  I looked in a draw near the sink and found a cloth, still with the price tag on it.  So were several utensils in the drawer.  I ran it under the water, then went back to her, now off the floor and sitting on one of the two chairs.  I handed her the wet cloth and she put it against the injured part of her head.

I made a mental note, it didn’t look like O’Connor had been here long, if at all.  Something was not right here, and if that was the case, I should take care when saying anything to this woman.

“Who are you again?” she asked.

“I worked with him.  My name is irrelevant.  It’s unlikely that he mentioned me to you, or anyone.  It’s the nature of our work.”

“Why should I believe you?  You could be my attacker.”

“If that were the case, why would I still be here trying to be helpful.”

A good question that elicited a curious expression.

“What do you do, what did Oliver do?”

Alarm bells were going off.  Oliver was not O’Connor’s first name.

“Nothing very interesting, I can assure you, and definitely nothing that would warrant this happening.  If it had only been me, I would have not thought any more of it, but since we worked together, and this has also happened to him, it seems we are mixed up in something bad.”

“Where is he, by the way?”

“I was hoping you could tell me.  If you live next door and know him well enough to be here, he might have told you.”

“No.  He never spoke about work.”

She was trying to stand so I helped her up and held on when it looked like she was about to collapse.  Last time I had a knock to the head, I had dizziness for a minute of two.  Her knock had been a lot harder.”

“Are you alright?”  She didn’t look it.

“I will be, I’m sure.”

I let her go, and she took several steps, then gave me a rather hard look.  “Why are you here again?”

“Trying to find my friend.”

“How did you get in here?”

Rather than make her disorientated, the knock must have sharpened her senses.  Time to test a theory. 

“I think we should call the police now, and report the break-in.”

I pulled out my phone.

“Look, I don’t want to get mixed up in this.  You go, and I report this when I get back home.  And, if you find him, tell him Josephine is looking for him.”

As I thought.  She was not able to explain to the authorities why she was in this flat, as I’m sure she believed I couldn’t either.

She started walking towards the door.  My staying any longer would raise her suspicions about me, and any search I was going to do would have to wait.  I opened the door, she walked out, and I followed shutting the door after me.

I left her standing outside the door and headed for the stairs.  A last glance back showed her still where I left her.  I went down to the first landing, then stopped.  It was part of the training, to treat everyone as suspicious.

Then I heard her voice, as she passed the top of the staircase, on her way back to her flat.  “He was here, looking for the files.  No, he’s gone.”  A minute’s silence, then “On my way.”

Another minute, I heard the elevator car arrive on the third floor.

I quickly ran down the stairs to the ground floor and waited at the door until she came out of the elevator, heading for the door.

Then as she passed through the front door, I came out into the foyer just in time to see a car stop out the front, and a familiar face out through the rear window.

Nobbin.

 

© Charles Heath 2019

Being Inspired – the book

Over the past year or so I have been selecting photographs I’ve taken on many travels, and put a story to them.

When I reached a milestone of 50 stories, I decided to make them into a book, and, in doing so, I have gone through each and revised them, making some longer and into short stories.

50 photographs, 50 stories.  I’ve called it, “Inspiration, Maybe”

It will be available soon.

InspirationMaybe1v1